eContact provides a software service to its clients to deliver permission-based communications to their prospects and customers.

eContact only supports permission-based marketing practices.

If you believe you may have received an unsolicited commercial email from eContact on behalf of any of our clients, please fill in the form below including full details of the “from address” or sender of the email. eContact thoroughly investigates any complaint. If the email address of the complainant is known, it will be immediately unsubscribed from the relevant client mailing list.

eContact clients have agreed not to send any Unsolicited Commercial E-Mail (UCE) through the eContact service. Any client found to be using eContact for or SPAM is subject to services termination and potential legal action.

1. This page is provided for you to give your feedback about the email marketing campaign you may have received from an eContact Client.
   Please, give us the most information on the email received from this sender.
2. I think I shouldn't have received this email because:
3. I never asked to receive this email The sender of this email is unknown to me I don't have any business relationship to the email sender I am emailed too frequently by this sender The content of this sender's emails is of no interest to me I have asked to be unsubscribed, but they haven't done so
4. Subject of the email received: (Copy - Paste from the email)
5. From: (Sender's email address)(required)
6. New Field

 

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eContact ANTI-SPAM POLICY

eContact‘s Policy

eContact has a no tolerance spam policy. eContact’s customer support actively monitors large import lists and emails going to a large number of contacts. Any customer found to be using eContact for spam will be immediately cut-off from use of the product. If you know of or suspect any violators, please notify us immediately at abuse@econtact.com.ua.

Every email contains a mandatory unsubscribe link – those individuals who try to remove this link will be warned that they are doing so. If the link is removed or de-activated in any way, eContact will terminate the customer’s account.

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What constitutes a Preexisting business relationship?

The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.

What constitutes consent?

The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.

Isn’t there a law against sending Spam?

The federal anti-spam law went into effect on January 1st, 2004 and preempts all state laws. While this new law will not stop spam, it does make most spam illegal and ultimately less attractive to spammers. The law is specific about requirements to send commercial email and empowers the federal government to enforce the law. The penalties can include a fine and/or imprisonment for up to 5 years.

How eContact protects you from sending spam

eContact is a permission-based email-marketing tool that follows the strictest permission-based philosophies:

• Communication - Your eContact registration page already states why you are collecting the site visitor’s email address, how you plan to use their address, and that you are following the embedded privacy policy. Additionally, by accepting our license agreement you have agreed to use only permission-based lists and never to sell or rent your lists.
• Verification - eContact automatically sends all of your new contacts an email confirming their interest in receiving emails from you. Additionally, if your contact changes his or her interests or unsubscribes, eContact automatically sends an email confirmation.
• Unsubscribe - Every email generated from eContact contains an unsubscribe link which allows your contacts to opt-out of future emails and automatically updates your contact lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
• Identification - Your email header information is correct because it is pre-set for you by eContact. Your email’s “From” address is verified and already accurately identifies you as the sender.
• Contact Information - all of your emails are pre-filled with your contact information including your physical address.

How to protect yourself from Spam: Take the Spam Test

1. Are you importing a purchased list of ANY kind?
2. Are you sending to non-specific addresses such as:
   • sales@domain.com, business@domain.com, webmaster@domain.com, info@domain.com, or other general addresses.
3. Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
4. Are you mailing to anyone who has not explicitly agreed to join your mailing list?
5. Have you falsified your originating address or transmission path information?
6. Have you used a third party email address or domain name without their permission?
7. Does your email’s subject line contain false or misleading information?
8. Does your email fail to provide a working link to unsubscribe?
9. Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days or the request?

If you have answered YES to ANY of the above questions you will likely be labeled a SPAMMER. For more information visit The Coalition Against Unsolicited Email (www.cauce.org).